Frequently Asked Questions:
We put together the most common questions we get asked and provided answers to help you out!
You can also ask Coach Lou, our Personal AI Assistant to quickly find your answer.
If you don't find what you were looking for, fill out the form on our Contact Us page for a response from our Customer Experience Team.
General Questions
Who is Robshop
ROBSHOP is your trusted destination for all your fitness and training needs in the region. Our mission is simple – to help you 'Unleash Your Potential' by offering top-quality products that support your training and recovery journey.
ROBSHOP is a registered business, proudly serving customers globally with an unwavering commitment to customer satisfaction since our inception in 2015.
When did ROBSHP begin?
ROBSHOP started in 2015 with a vision to offer premium training and recovery products. Over the years, we have grown and now serve over a million satisfied customers worldwide.
Do you have a retail store?
Can I pick up my order from the ROBSHP Warehouse? Currently, we do not have a physical retail store. All orders are processed online through our website. However, if you’re located near our warehouse and all the products in your cart are available, you can choose the ‘Warehouse Pickup’ option during checkout.
Where are you located?
ROBSHOP is headquartered in the United States, but we have a dedicated customer service team located worldwide, offering 24/7 support for all your needs.
Do you have a phone number?
We do not have a customer service phone line. However, if you need immediate assistance, please reach out through our 'Contact Us' page, and we’ll arrange a callback as soon as possible.
How do I start a return?
We offer easy returns within 30 days of receiving your order. Simply refer to our Returns Policy, then provide your order number and shipping postcode to start the return process.
Initiate your return HERE.
How long does it take to process a return?
For returns within the United States, exchanges, refunds, or store credits will be processed as soon as the return is scanned by the courier. International returns may take longer and are processed when they arrive at our headquarters.
Do you offer gift cards?
Yes! Our e-gift cards make the perfect gift. Delivered straight to your inbox, they can be used on any item in our store. Learn more about our gift cards HERE.
How do I contact customer support?
For any questions or order updates, please reach out to our customer support team via the 'Contact Us' page HERE.
Easy 30 day return policy
Free shipping over $199*
International shipping daily
Buy now. Pay later options